After-Sales Service

1. When receiving the goods, customers should check the catalog number, packaging specification, quantity and appearance of the goods according to the packing list, and get the goods stored properly according to the product storage requirements.

2. If the outer box is found damaged or deformed, unpack for checking on site can be requested. If the package contents are found short, damaged, or inconsistent with the packing list, please reject.

3. If the outer box is intact but problems like product leakage, damage, empty bottles or content missing exist after unpacking, please contact your account manager or Technical Service (select “Report Product Issue”) within 5 working days after signing.

Useful Contact information and relevant Forms are as follows

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